WHO DO RLC USE FOR SHIPPING / POSTAGE? RLC utilises two different shipping companies (couriers). We use GLS for all (national) Italian shipping and most European countries. We use DHL for most NON European destinations. Both services are fully trackable and insured. The limitations are 30kg weight and 250cm total size (based on a combination of length + width + height). Parcels over that weight / size will be sent by a local freight company who have very competitive shipping rates. For very small items we can send by normal Italian Post (both trackable and ordinary) by prior arrangement.
HOW MUCH ARE THE SHIPPING / POSTAGE COSTS? Most parcels we send out are a fixed rate, at competitive costs. Over a certain size, shipping costs are based on VOLUMETRIC weight which are calculated based on a combination of length + width + height (example: replacement bodywork parts are generally large / bulky to send but quite light in REAL weight). The website calculates your shipping costs based on the total of all singular item weight(s). If we notice there is an additional difference between the REAL cost and the automatically CALCULATED postage cost, we will contact you to advise. If we notice your order has excessive postal costs, we will calculate EXACT costs and refund any difference. All costs are EXACT and we do not add any ‘hidden’ costs to the shipping. You are responsible for the payment of any shipping / handling charges and state / local sales or use taxes which may apply to your order. All shipping pricing does not include local duties, insurance costs, tariffs or localised value-added taxes. If assessed or applicable, these charges are the responsibility of the package recipient who will be billed for them by the local custom office.
HOW CAN I GET AN ESTIMATION OF EVENTUAL POSTAGE COSTS? Once you have (registered and then) logged in, add your item(s) to your on line shopping ‘Cart’. Once you have added everything to your Cart that you wish to order, click on the yellow CHECKOUT button (normally situated near the two Italian and British flags). Once you have passed the first steps of the Checkout process, you will arrive at (Step 3) which is 'Shipping Method’. Here you can see the eventual postage costs BEFORE completing the payment process.
WHERE DO WE SHIP / POST TO? RLC posts all over the World! We often get asked if we ship to the USA or to the Asian countries? The answer is YES! From Scotland to Siberia, from Alaska to Taiwan, from New Zealand to Norway, we have it covered. The SOLE exception is Argentina (due to the fact that it is illegal to import motorcylce parts there). WE SHIP (NEARLY) EVERYWHERE!
HOW LONG DOES IT TAKE TO PREPARE MY ORDER? We try to ship all orders received before 12 noon the very same day, subject to stock availability but orders can take up to 3 working days to prepare in busy periods, so this should be taken as the timescale needed for the preparation of orders. If an item is momentarily unavailable it will be ordered and your parcel sent ASAP. If the waiting time is deemed to be excessive, we will eliminate the non-available part from your order and contact you to advise. We will always try to send all your parts together in one go, rather than in separate shipments.
HOW LONG DOES IT TAKE FOR MY PARCEL TO ARRIVE? For national Italian parcels, most arrive the following day. Delivery time for some remote areas of extreme Southern Italy and the islands, is usually within 48hrs. Parcels sent to most European destinations with GLS take 3-5 working days. For international shipping, DHL are VERY quick and most Worldwide destinations can be delivered to within 2-3 working days. DHL also offer Expedited 9 – 12 – 24 – 48 hour services for most European destinations. The cost for these services has to be individually calculated, based on chosen delivery timescale and customers final destination. Shipments requested for next-day air freight on Friday's will be delivered on the following Monday. Additional charges for express / expedited services will apply. To arrange for expedited shipping services, please contact our stores department on 0039.0541.686449 (ext.2). If any other carrier is requested or required, or if any special handling is requested or required, the customer is responsible for any and all incurred charges. Please note that European shipping (with GLS) can take slightly longer (possibly two or three days extra) during the 2nd and 3rd week of August due to the Italian national summer shut-down.
SHIPPING OR ADDRESS ALTERATIONS / OMMISIONS / CORRECTIONS The customer is responsible for all charges associated with address corrections, postcode / zip code corrections (or omission) or for charges that are incurred as a result of the customer omitting or providing incomplete / incorrect shipping instructions or information. Such charges will apply, even on promotional items where Rimini Lambretta Centre offers free shipping and/or flat fee shipping.
RETURN OF FAULTY OR NON-FAULTY GOODS The very first thing to do is contact us using the firstname.lastname@example.org email address or call us by telephone. Please do NOT use the sales@rimin..... email address for contacting us. Returned items MUST be in their original packaging, unused, unopened and carefully packed. If items are used, in opened or damaged packaging (original or not), they will NOT be accepted. Items returned after the 7 day 'Right To Cancel' period (see hereunder) that are not faulty, will be subject to a service charge to cover their reintegration back into the shops stock program, equivalent to 20% of their sale value. The 7 day period is calculated from the date that you receive your goods (traceable by signature) until the day we receive them back and they are signed for (traceable by signature). All returns made using your 'Right To Cancel' (see hereunder) should be sent using a courier or a fully trackable postal service.. For faulty goods, please ensure you choose the most economical (trackable) method of postage as unreasonable postage costs, that are superior to those incurred initially for the delivery, will not be refunded. If you have problems in sourcing a courier, please contact us. We will NOT accept any liability for damage or loss caused by the courier whilst items are in return transit. For the return of NON-faulty goods, the shipping cost is entirely at the customers expense.
If the goods returned to us are found to be faulty, we will refund all monies paid by you for the goods (including delivery costs) together with any return postal charges you may have incurred (subject to the cost of these charges being communicated to us in advance and we deem them to be acceptable). Customers DO have a legal right to a refund, repair or replacement if an item they purchased does not match the description, or is not of satisfactory quality, or is not fit for purpose. Each of these circumstances would mean that the item does not conform to contract and therefore it can be described as faulty.
Rimini Lambretta Centre are responsible for the goods we sell. If a customer returns an item they purchased from us that is faulty (i.e. it does not conform to contract) because it does not match the description, or is not of satisfactory quality, or is not fit for purpose, we (not the manufacturer or supplier) are legally obliged to resolve the matter with the customer at any time for up to six years from the date of purchase.
All goods can either be retured to us in Italy or alternatively, for UK customers only, goods can be sent to JB Tuning in Southend. To utilise this service, you MUST contact us prior to sending the goods for us to confirm this is possible and we will supply their full postal address.